Refund policy

Returns

All sales are final. Because our fabric is cut to order, we're unable to accept change-of-mind returns or exchanges on any item, including tools, notions, and haberdashery. This applies to all orders, Australian and international.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you've received the wrong item, contact us at fabric@skygarden.org with photos of the issue. We'll assess from there.

Depending on the issue, we may ask you to send the item back to us. If so, we'll cover the return shipping cost and provide instructions on how to send it. Please don't send anything back before contacting us first, as unrequested returns won't be accepted.

Refunds

Once we've assessed your claim, we'll let you know if a refund or replacement has been approved. If approved, refunds go to your original payment method within 10 business days. Bank and card providers can take a little longer to process it on their end.

If more than 15 business days have passed since approval and you haven't seen the refund, contact us at fabric@skygarden.org.